Big Yellow Bag

Getting quality black garden soil, mulch and other bagged landscaping products delivered to your home has never been easier than with BigYellowBag®. All you have to do is call or order online and we deliver. That’s it! No lugging, no mess and you don’t have to be home to take delivery.

Privacy Policy

PRIVACY POLICY

This Privacy Policy governs the manner in which Eagle Lake Professional Landscape Supply collects, uses, maintains and discloses information collected from users (each, a “User”) of the eaglelakelandscape.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Eagle Lake Professional Landscape Supply.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Eagle Lake Professional Landscape Supply collects and uses Users’ personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Eagle Lake Professional Landscape Supply has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Eagle Lake Professional Landscape Supply

eaglelakelandscape.com

285177 Frontier Road SE Calgary, T1X 0N2

403-262-5600

info@eaglelakelandscape.com

Big Yellow Bag returns

Those dropping empty bags back to Eagle Lake Professional Landscape Supply’s store location are eligible for a 20% discount on anything purchased within the store, including tools, sod, stone, fertilizer, seed or any bulk products but excluding Big Yellow Bags.

There is no deposit on the bag so therefore no refund for empty bags. We do not pick-up empty bags, but if you would like to recycle the bag, either drop it off at our store location in SE Calgary at 285177 Frontier Road SE or leave the bag out to be picked up the next time we deliver a bag to you.

It starts with the soil

Home Gardening has enjoyed an unprecedented growth in recent years as we have all rediscovered the joys of growing our own food and the mindful benefits of getting away from screens and getting our hands dirty.

We’ve stockpiled our soils and mulches for the season ahead at our sod farm east of Strathmore. Our well-aged compost is now double screened and used in all our blends. This is classified as the highest quality compost by the compost council of Canada so you will get the best product available. We are 100% locally owned and operated, so by shopping here you are supporting local.

If you have any questions, give us a call. We are gardeners too and are happy to offer advice and learn more.

Big Yellow Bag gives back

Eagle Lake Professional Landscape Supply donates a portion of all bag sales from its Big Yellow Bag program each year to The Calgary Children’s Foundation each year.

As Big Yellow Bag customers, you too are making a contribution to the Calgary Children’s Foundation, with over $100,000 donate to date. Since 1992, The Calgary Children’s Foundation has raised money for small but critically important charities that help physically, mentally, financially and socially challenged children reach their full potential. Many of these charities do not have the means to fundraise for themselves or only need a small amount of money to make a big difference in a child’s life. From a pre-school that prepares neglected and abused kids for grade one to a summer camp for special needs children.

https://www.calgarychildrensfoundation.com/

2019 Calgary Children’s Foundation Cheque Presentation

We are also proud to support the POWER (Power (Projects Organized with Energetic Retirees) Gardening group. This group of community gardeners have been growing vegetables for the Calgary Food Bank since 1999, and in 2020 harvested 23,000lbs of potatoes, beets, carrots, zucchini and squash from the Get Growing Garden at our production Farm east of Strathmore into BigYellowBags for delivery to the Calgary foodbank.

https://www.calgaryfoodbank.com/community-gardens/

Additionally, we contribute soil and materials to community gardens, school projects and growing charities each year and will continue to do so. For further info, please contact info@eaglelakelandscape.com